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FAQs

 

What is a Ring Reveal?

Inside each of our ring Sterling Candles is a hidden surprise ring for you to uncover! Once you have found your surprise ring, you then use the code that is printed on the ring tag to find the appraisal value of your ring! Your ring could be worth up to $5,000 and at a minimum, is made of sterling silver and AAA-grade CZ stones.

 

Does Every Candle Come With a Ring?

Every one of our Sterling Candles comes with a ring made with sterling silver or higher value precious metals.

 

How Do I Find My Ring Size?

To find your ring size, please ‘click’ here. 

 

Will the Colour of My Surprise Ring Correspond to the Colour of the Scent Label?

Every surprise ring that comes in each of our Sterling Candles come in all different shapes, colours, and sizes that do not necessarily correspond to the colour of the scent label on our candles; the rings come randomized in each candle, similar to a lottery! 

 

Will My Ring Turn My Finger Green?

We guarantee that our rings are made with sterling silver and AAA-grade CZ diamonds at a minimum – which are the same as you would find at your local jeweller. All of our rings have a 925 engraving on the inside of the ring band, so our rings will never turn your fingers green because we do not use costume jewelry or cheap metals in our ring reveals.

 

How Do I Appraise My Ring?

To appraise your uncovered ring, you would need to enter the code that is printed on your ring appraisal page, below:

https://sterlingcandle.com/pages/ring-appraisal

 

What Is the Quality of Our Candles?

Our Sterling Candles are clean burning – they don't contain any harmful chemicals, additives, or paraffin wax. Our candles are made from 100% natural soy wax that is good for your health and environmentally friendly. They're designed to be burned indoors and are less likely to cause reactions in scent-sensitive households.

 

How Do I Become a Sales Representative?

Unfortunately, we do not have a sales rep program at the moment. However, please do subscribe to our email newsletter and Facebook page for news and updates in the case that we launch one in the future!

 

Do You Offer Special Discounts for Large Orders?

Yes! We certainly offer special discounts for large orders – for more information, please contact hello@sterlingcandle.com

 

How Long Does Shipping Take?

To find out how long it takes for your order to arrive, please ‘click’ here. 

 

How Can I Track My Order?

Once your order has shipped, you will receive a Shipping Confirmation email from us – which contains a tracking link for you to follow your package.

 

Can I Cancel or Make Any Changes to My Order?

We highly advise that you contact our Customer Support Team at hello@sterlingcandle.com as soon as possible in case of changes or cancellations – this is because from the moment that your order is placed, our Fulfillment Team will already begin processing and packing your order for it to be shipped out within the same or following business day.

Our Customer Support Team is only available to respond during business hours, which are Mondays to Fridays from 9:00am – 5:00pm (EST – Eastern Standard Time zone). Therefore, they can only honour your request if your email is received before your order is shipped.

If your order has already been shipped, unfortunately, we are unable to cancel or make any changes to your order.

 

What is your Refund Policy?

Due to the fragile nature of our products, we have a strict no refund or exchange policy. If you would like to make changes to your order, we can try our best to accommodate them but if your order has been shipped already, then unfortunately we won't be able to honour your request.

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